Assistant Store Manager

Kao usa, inc. - Swindon
new offer (15/08/2020)

job description

Overview:
Molton Brown is Kao?s prestige retail omni - channel division that has built up a reputation for being London\ 's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.At Molton Brown, we are as passionate about our customer experience as we are about our fragrances. We are now looking to invest in the career development of a new Assistant Store Manager. We are seeking a dynamic and passionate individual with excellent customer service skills and a love of beauty. We are open to applications from those with supervisory or senior sales experience in retail who would like to transition in to a growing luxury brand.
You will be supporting the Store Manager with the management and motivation of the team, and actively driving and contributing to the sales and profitability of the store whilst also receiving incredible training opportunities and scope for future progress and development. We pride ourselves on creating an environment where every individual is recognised and your personality can truly shine. As a key team member within the store, you will be able to make a true impact on the success of the team and success of trading as well.
Responsibilities:
Sales and profit
Supports in achieving store sales, KPI\ 's and business profit
Analyse commercial reports to maximise business opportunity
Demonstrates understanding of payroll and controllable costs with working knowledge of P&
L reports to increase store profitability
Maximises sales and productivity from knowledge and use of systems
Supports in driving sales through strategic planning and collaboration with the Store Manager and sales team
Customer experience excellence
Actively supports in delivering company set targets on customer experience survey
Ensures all customers have an immersive experience in store using FLOW principles and full completion of the digital learning academy
Is a brand ambassador and role model on delivering a customer experience
Coaches and up-skills the team on product knowledge, selling skills and service signatures
Leading and developing the team
Motivate store team through communication and coaching to deliver store KPI?s
Support and deliver in store training to develop the team and meet the needs of the business
Assist with the recruitment and retention of store team
Assist Store Manager in growing, stretching and managing the team to achieve objectives
Assist in managing the performance on the team
Store environment
Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room
Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
Ensure consistent delivery of housekeeping and presentation standards throughout the storeEnsure consistent delivery of housekeeping and presentation standards throughout the storeCompliance
To be accountable for the adherence and implementation of company policies and procedures
Contribute to the health and safety of others and yourself by following safe working practices
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered toAdditional duties
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Qualifications:
Minimum of 1 year retail management experience
Experience within the fragrance or beauty environment desirable
Flexibility in working arrangements to suit business requirements
Ability to travel within reasonable distance if required to support other locations and attend business meetings
High level of personal grooming standards
Please note that due to the number of applications we receive, we are unable to commit to returning back to you as to the status of your application.Unless you hear from us within 2 weeks, please assume you have not been successful and please accept our best wishes for you and your job search. We appreciate your interest in Molton Brown.

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Assistant Store Manager

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