Delivering the exceptional, every dayOur purpose:
our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people:
a place to work where you can thrive and be your best every day.Our promise to our customers:
a trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture ? our core values and how we behave:
O We are one Mitie:
we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.O We are built on integrity and trust:
integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.O We go the extra mile:
whether it?s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.O Our diversity makes us stronger:
we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.O Our customers? business, is our business:
we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Knowledge of relevant proceeduresLevel of coustomer ServiceTeam PlayerHealth and safety awareness and knowledgeCommunication
Job objectives and responsibilitiesTo be responsible for the overall delivery of Facilities Management Services, Client Liaison across a production facility and, monitoring of suppliers and contractors.To have full ownership of the P&
L for the contract.Meet and exceed all SLA?s and KPI?s as detiled within the contract across all service lines.To successfully manage and grow the contract(s)To support the Operations Supervisor with the day to day management of the team(s) and supply chain.
Main dutiesTo take responsibility for the service delivery of all facilities management services covered under the contractMeet contractual and budgetary requirements of the contract(s)Manage forecast of outturns, WIP and Debt, and drive to meet and improve on financial targetsTo ensure that all works are planned and costed within the contract restraintsManage Operational targets for PPM, Open and Aged Jobs and QuotesTo drive the effective use of handheld technology for all planned and reactive worksEnsure statutory compliance and certification is in placeTo develop and maintain FMR/Risk Registers/ and Direct AuditsAssest Management and VerificationTo bring innovation to the clientProduction of monthly reports for Management Team and client(s) as required ? including presenting themEnsure the operational statutory compliance and completion of PPM works on all sites covered by the teamEnsure that Service Level Agreements (SLAs) are achieved.Ensure MFA?s are used across the portfolio wherever possibleEnsure Business Continuity for the production plant on siteTo Manage teams for the sites, including HR issues, appraisals and succession planningTo carry out site audits for all sitesTo work closely with the Supervisors/Service Desk on job planning/schedules/productivity efficienciesWork closely with the clients and client teams reporting on progress and developmentsIdentify any areas for improvement in the delivery of services and implement changes as requiredEnsure that Customer service is the focus of the way the FM services are providedEnsure that all H &
S guidelines and regulations are followed at all timesMonitor, record and investigate all accidents and near missesWork closely with teams to ensure performance targets are met and all works are carried out effectively, efficiently and in a safe mannerCarry out Team Briefings regularly to ensure a combined approach in delivering services to clients
Person SpecificationPrevious experience working within an industrial production environment would be advantageousPrevious Maintenance experienceExperience of managing a P&
LFlexible approach to dutiesAble to work on own initiativeAble to plan and organise workloadAble to complete paperwork and forms accurately and legiblyAble to communicate well both written and verbally with colleagues and customersAdditional Information
Health and Safety responsibilitiesFollow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder?s role and/or the needs of the business.