Control Room Manager / Operations Manager (Alarm Receiving Centre)

anonymous company - Oxford District
new offer (07/07/2020)

job description

Control Room Manager / Operations Manager (Alarm Receiving Centre)
£35,000 - £40,000
Do you have experience leading a multi-functional Control Room team responsible for remote monitoring of alarm systems?
This is a key role that will see you manage the delivery of essential ARC services, lead a dedicate team and work closely with a growing portfolio of customers.
Applicants should meet the following criteria:
Experience within the Alarm Receiving Centre sector in a management role.
A positive people manager with the ability to manage and drive performance
A strong understanding of ARC processes and regulations
Key duties and responsibilities will include:
Responsibility for the management of a dedicated ARC team
The management and development of ARC clients and customers
Lead on the implementation and mobilisation of new customer accounts
Lead the team on incident management
Ensure client SLAs are met and exceeded
Look to improve business processes where possible
Strive to identify and implement process improvement when necessary
Work closely with field based Managers and sales teams
Identify areas of staff training and development
Conduct and monitor staff appraisals including HR / disciplinary issues
Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract &
temporary staff across the EMEA region.
Momentum Recruitment covers the following markets.
Corporate Security
Manned Guarding - Management &
Manned Guarding - Officer &
site personnel staff
Retail Loss Prevention, Audit &
HSEQ (Health, Safety, Environmental &
Quality Assurance)
Facilities Management - Hard (M&
E) &
Soft Services
Security Sales &
Business Development
Electronic Security
Risk Management

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