Customer Service & Operations Delivery Analyst

Natwest group - England
new offer (01/03/2021)

job description

Join us as a Customer Service &
Operations Delivery Analyst in Anti-Money Laundering

In your new role, you’ll be using your knowledge of anti-money laundering (AML) to analyse, assess and deliver projects and change initiatives You’ll be seen as a subject matter expert as you build strong relationships with colleagues in your function This is a great opportunity to hone your collaboration and communication skills, as you’ll be managing internal and external stakeholder relationships Your salary will start from £33,363

What you'll do

In this key role, you’ll be facilitating the development of new ideas which will shape the project management of change initiatives and drive improvements. We’ll look to you to help embed any AML regulatory changes affecting our systems and processes. In working to understand any changes, you’ll translate these into business processes, gathering supporting documentation in order to effectively communicate to stakeholders.

You’ll also be:

Working with a range of internal and external stakeholders to make sure project deliverables remain on track Analysing how changes to the business operating model will impact existing procedures Updating technical and system documentation in-line with any changes Gathering and maintaining business critical data to make sure assurance and compliance objectives are met Producing relevant policy related reports and data

The skills you'll need

We’re looking for someone with knowledge and experience of AML, with a good understanding of technology governance. You’ll have strong knowledge of process management and products, alongside expertise in regulatory, system, process, product and customer proposition impacts.

Experience undertaking financial crime prevention and customer due diligence activities would be a significant advantage.

We’ll also expect you to have:

An understanding of business analysis tools and methodologies with the ability to develop business and technical architectures Knowledge of project management methodologies An awareness of regulatory frameworks and specialist systems

Apply now for
Customer Service & Operations Delivery Analyst

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