Internship: Client Facing Technology Support Intern (16 Months)
Internship - IBM
This position resides in Markham, Ontario and is a 16-month work term commencing May 2021 . It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
As an integral part of the IBM's Cloud and Cognitive strategy, the IBM Sterling Supply Chain team is seeking highly skilled and motivated Technical Support Professionals to help our enterprise clients through implementation, deployment and usage of our Software-as-a-Service (SaaS) offerings.
This role specializes in providing remote technical support for the IBM Sterling SaaS applications hosted on the IBM Cloud, partnering with clients as they adopt our IBM Supply Chain solutions to orchestrate complex order and inventory fulfillment networks.
· Provide remote technical support to enterprise-level customers to resolve complex issues with implementation, deployment, operations and performance
· Recreate client environments and simulate problems to help isolate root cause, and validate potential solutions
· Establish understanding of IBM Cloud infrastructure and operations through hands on usage of emerging technologies and platforms including Docker containers and Kubernetes orchestration
· Utilize technical and negotiation skills to collaborate closely across a broad cross-functional community including DevOps, Engineering, Offering Management teams to triage issues, and to deliver quality, scalability, and serviceability into our offerings
· Perform application-level monitoring, while driving continuous improvement into alerting, and runbooks to deliver a proactive model for SaaS Supportgs
Auto req ID
High School Diploma/GED
Role ( Job Role )
State / Province
Primary job category
(0026) IBM Canada Limited - IBM Canada Limitee
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Co-op or internship program enrollment is mandatory
· Experience developing, deploying, debugging of Java / J2EE applications
· Database administration skills and an understanding of SQL and relational databases
· Unix/Linux/Windows system administration skills
· Proven oral/written communication and organizational skills
· Ability to multi-task and re-prioritize under pressure
· Interest to be in a client-facing role, working with leading edge technology and commercial Supply Chain and e-Commerce vendors
Preferred Technical and Professional Experience
Familiarity cloud-native technologies including Docker containers, Kubernetes orchestration, NoSQL databases such as Cassandra or CouchDB
Familiarity with other programming models and open standards including AngularJS, RESTful APIs, Java Messaging Service (JMS), Apache Kafka or RabbitMQ
Understanding of Agile Development principles and practices
Understanding of Electronic data interchange (EDI) concepts and standards
Secondary Job Category
Early Professional Track
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.
New Collar Role
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About Business Unit
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