It Regional Support Engineer
We are currently recruiting for a Regional IT Support Engineer, based at our Yorkshire sites. The successful candidate will form part of the UK Regional IT Support team and be responsible for the provision, coordination, administration and liaison for IT Business Support, to help meet the strategic and operational commitments. Key responsibilities:
Build, support and maintain servers, desktop PCs and laptops across the Territory Excellent PC break/fix skills and problem solving abilities Ability to investigate and support complex business applications and system Client application deployment and troubleshooting Progress UK &
Ireland Helpdesk enquiries by ensuring resources are used effectively Maintain up to date records, policies and procedures as required by Group IT, Develop, maintain and monitor accurate records of IT inventory (hardware and software) Build, develop and maintain a knowledge base for IT fault remedies Manage onsite stock levels Participate in on-call rota will be required Skills, knowledge and experience:
Proven experience in a customer facing environment is essential Extensive knowledge of Microsoft client operating systems (Windows 7/10 etc.) Knowledge of Application Virtualization Experience using Active Directory and performing user management tasks Experience with Office 2013, 365 suites and equivalent Outlook versions Thorough working knowledge Dell workstations Some knowledge of Scripting – (VB Script, Powershell) desirable but not essential Self-starter with drive and flexibility, with ability to work in a fast paced environment Customer focused and able to build strong relationships Commercial awareness Seeks to improve self through following IT developments Travel will be required between the UK sites, therefore a full driving licence is essential What we offer:
Competitive salary Ardagh DC pension scheme Training and development A full Role Profile is available on request About Ardagh Group Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas. Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from? Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality? Did you know we produce more than 160 million containers per day? Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey! Click here for more information about our careers or click here for more information about Ardagh Group.