It support analyst line)

anonymous company - Abingdon
new offer (11/12/2019)

job description

Cellmark is one of the UK s largest providers of DNA and forensic testing services to the police and a leading supplier of paternity and drug testing services to government agencies the legal community and the general public With more than 450 employees we have an excellent reputation for quality reliability and speed of delivery built over 30 years of innovation and service excellence We are currently looking for an IT Support Analyst 2nd Line to provide excellent IT support services to internal and external customers by ensuring that the IT infrastructure and systems are constantly available and running efficiently Responsibilities Diagnostics of software and hardware incidents resulting in majority first time fix Telephone IT Service Desk support to internal and external customers Installation of computer hardware and software Documentation of problem resolution and operating procedures Co-ordinate with 3rd party vendors on support issues and remote access Take on primary responsibility for certain areas e g laptops The successful candidate will be educated to preferably degree level but at least A level standard with Maths English and Computer Science ICT to GCSE level or equivalent experience and or qualifications You will also have experience of the following technical skills Microsoft Windows client desktop operating systems from 7 and above Microsoft Windows Server and support 2008 and above and Active Directory Services Microsoft and general desktop application software MS Office 2010 and above Using VMware to create and manage VMs Deployment of Windows 10 in the enterprise PC Laptop Tablet mobile hardware telephony PBX and networking This vacancy would suit an individual with computer experience who desires to progress their career in PC and software support and works well in a team environment You will have a flexible and creative approach to problem-solving with a can-do attitude You will also have the willingness and ability to quickly learn a wide range of new skills and knowledge whilst being able to work well under pressure to deadlines In addition to a competitive salary you will receive the following benefits Private medical insurance Permanent Health Insurance long-term sickness cover up to 2 years 25 days per annum holiday 9

Apply now for
It support analyst line)

Warning: you will leave the jobtome site.

These offers may interest you:

Go back