Operations Technician I

Centurylink - Basingstoke And Deane
new offer (15/07/2020)

job description

Delivering the agreed scope for their customers in line with the agreed documentation Align and complement the BAU operations for ETOPS customers Collaborating within the ETOPS team to ensure no gaps in cover Seeking opportunity to improve the customer experience, and reduce customer effort both on a case by case and wider perspective Being the customer’s technical advocate, and striving to provide a positive customer experience irrespective of expertise, history, or workload Collaborating within team and across teams (Specifically Service Desk, Tier III, and eTSC) without prejudice or assumption, striving only to serve the customer and their team. Managing workload and collaborating with their peers on opportunity to assist Continual personal development – technicians are responsible for ensuring their skillsets are updated and adapted in line with technological and industry trends. Expected to develop an entry level capability in a broad range of the key products and services Qualifications
Requires a basicaptitude of IT/computer networking fundamentals or a demonstrative troubleshooting mindset. A-level or above including a technical subject where possible. Demonstrative experience in Incident Management and Service Operations environments is desirable, and/or experience in a Service Desk. Should have a basic knowledge of one or more the following:
Local area networking Wide area network xDSL/Broadband/Cable Ethernet Computer networking Alternate Location:
UK-Basingstoke-Redwood Requisition #:
220616 The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location. This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http:

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Operations Technician I

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